Terms and Conditions

About us

These terms and conditions apply to services provided by Sundial Travel Ltd, registered in England and Wales (company number 17154556).

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ

Contact: hello@sundialtravel.co.uk

Our services

Sundial Travel Ltd provides travel planning consultancy and booking services for UK travellers visiting the United States, with a primary focus on California. Our services include bespoke itinerary planning, travel consultancy, and group and family trip planning.

Fees and charges

Where a planning fee applies, the amount will be confirmed in writing before any work begins. Planning fees are non-refundable once the itinerary has been created. No planning fee is payable until you have agreed to it in writing.

Where bookings are made through our partner platforms, a consultancy fee may be included in the booking price. This will be disclosed to you before the booking is confirmed.

Financial protection

Sundial Travel Ltd is a travel consultancy. Flight and holiday bookings are made through licensed third-party booking partners who hold their own financial protection licences, including ATOL protection where applicable. The identity of the licensed booking partner and the details of their financial protection will be confirmed to you in writing at the time of booking. Sundial Travel Ltd does not hold its own ATOL licence and does not itself provide ATOL protection. Any financial protection applicable to your booking is provided solely by the licensed booking partner named in your booking confirmation.

Travel insurance

We strongly recommend that all clients take out comprehensive travel insurance before travelling, including cover for cancellation, medical expenses, repatriation, and personal belongings. It is your responsibility to ensure you have adequate insurance in place. Sundial Travel Ltd is not liable for any losses that would have been covered by appropriate travel insurance.

Enquiries and bookings

Submitting an enquiry through our website does not constitute a booking or create any contractual obligation. A booking is only confirmed when we have issued a written confirmation and received any required deposit.

Full booking terms, including deposit requirements, payment schedules, cancellation terms and amendment charges, will be provided in writing before any booking is confirmed.

Package Travel Regulations

Where we sell package holidays (a combination of at least two travel services sold together), your booking is protected under The Package Travel and Linked Travel Arrangements Regulations 2018. Full details of your rights under these regulations will be provided at the time of booking.

Accuracy of information

We make every effort to ensure the information on this website is accurate and up to date. However, travel information can change. Always verify entry requirements, visa requirements and travel advisories with the relevant authorities before travel.

The UK Government's foreign travel advice for the United States can be found at gov.uk/foreign-travel-advice/usa .

Limitation of liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot be limited by law.

To the extent permitted by law, our total liability to you in connection with any booking shall not exceed the total price paid for that booking.

Complaints

If you are unhappy with any aspect of our service, please contact us at hello@sundialtravel.co.uk. We will acknowledge your complaint within 5 working days and aim to provide a full response within 14 working days.

Governing law

These terms and conditions are governed by the law of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last updated.

Contact

If you have any questions about these terms, please contact us at hello@sundialtravel.co.uk.